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Communication Skills for Business Professionals

Communication Skills for Business Professionals

Series: Anthologies

Communication Skills for Business Professionals is a student-friendly introduction to the principles and practice of effective communication in the workplace. Engagingly written and full of real-life examples, it explains the key theories underpinning communication strategies and encourages students to consider how to apply them in a contemporary business environment. After working through foundation topics such as understanding the audience, persuasion and influence, negotiation and conflict management, and intercultural complexities, students will explore the various modes and contexts of workplace communication including meetings, oral communication, written reports and correspondence. The text incorporates discussion of new digital technologies such as virtual real-time communication, and dedicates an entire chapter to the specific considerations involved in writing for the web. With its emphasis on Australian contexts and examples, Communication Skills for Business Professionals is an excellent introduction to the world of professional communication.

Swim with the Sharks Without Being Eaten Alive

Swim with the Sharks Without Being Eaten Alive

This straight-from-the-hip handbook by bestselling author and self-made millionaire Harvey Mackay spells out the path to success for readers everywhere. They will learn how to: Outsell by getting appointments with people who absolutely, positively do not want to see you, and then making them glad they said "yes!" Outmanage by arming yourself with information on prospects, customers, and competitors that the CIA would envy - using a system called the "Mackay 66." Outmotivate by using his insights to help yourself or your kids join the ranks of Amercia's one million millionaires. Outnegotiate by knowing when to "smile and say no" and when to "send in the clones." This one-of-a-kind book by a businessman who's seen it all and done it all has sold almost 2 million copies, and is the essential roadmap for everyone on the path to success.

The Adventures of a Money Laundering Reporting Officer - Part 1

The Adventures of a Money Laundering Reporting Officer - Part 1

Edward Jones is a Money Laundering Reporting Officer at Radleys Bank. In common with other MLROs, he has to balance legal requirements, recalcitrant colleagues and sniffy customers. Read Part 1 of his trials and tribulations as he faces the burgeoning responsibilities of today's MLRO, bolstered only by his loyal compliance team and an endless supply of chocolate biscuits. In the first three chapters found in Part 1, read about how our intrepid hero survives the (thankfully temporary) suspension of the Money Laundering Regulations, the discovery that one of his account managers has disappeared with a lot of money, and the realisation that he needs to train all of his staff - including his nemesis, Director of New Business Giles Ferguson. Future parts - each containing three chapters - will be published at regular intervals. Edward Jones first appeared in the pages of "Money Laundering Bulletin", and it is thanks to the publishers of that fine paper that he gets the opportunity to appear now in e-book format.

The Bluffer's Guide To Management

The Bluffer's Guide To Management

Good management The secret of good management is avoiding bad management. Similarly, the test of good managers is that they cannot be observed or remembered for the deviations and idiosyncrasies which make bad managers so memorable. Real management The acid test of the true manager under pressure is that he or she is the only one not immediately doing something. The real manager is thinking before acting. Even if it's only a bluff. Proper management If you devote even a fragment of the working day to some thought about managing properly you can rise above the norm. Right management Good management is not necessarily about flair or excellence. It may often be about getting things right more than 90 per cent of the time, by avoiding the crass errors of your contemporaries. Simple management Good managers have every right to insist that presentations of all kinds, within and without the organization, be presented in words of few syllables which a child of four could understand.

The Little Book of Boards

The Little Book of Boards

Are you new to a board and have no idea what’s expected of you? Do you know what a board’s six key responsibilities are? Do you know what your relationship with the Executive Director should be? If not, this book is for you. So many board members—especially of small nonprofits—want to support a nonprofit and readily accept the invitation to join the board. It’s only then that they discover they are in over their heads, with no idea of their expectations and responsibilities The Little Book of Boards is here to throw that drowning board member a rope. Told with a conversational style, this book will lead you through the basics of being on a board, how meetings work, and what’s expected between meetings. In addition, at the back of the book are several in-depth resources for understanding Roberts Rules of Order, bylaws, committee structures, board leadership, and much more. Perfect for any new board member—or for an entire board that is feeling lost—this book and its common sense approach will serve you every year you are on the board. This book has helped thousands of boards improve how they work together for their nonprofit.

The Pitards

The Pitards

'Read him at your peril, avoid him at your loss' Sunday Times Captain Lannec has finally managed to buy his own ship with the financial help of his in-laws, the Pitards - and they've never let him forget it. When his temperamental wife Mathilde insists on coming along on the ship's first voyage, Lannec becomes increasingly unnerved by her presence, especially when he receives an anonymous note saying he won't make it back to port. As they hit a storm in the Atlantic, jealousy, spite, snobbery and suspicion are churned up in the boat's stiflingly close quarters... First published in 1935, The Pitards was one of the first novels Simenon wrote when he shelved his famous Maigret series in order to strike out in a new direction and make a name for himself as a literary writer. This gripping evocation of life at sea revolves around class and the tense unravelling of relationships, powerful themes that Simenon would return to throughout his writing career.

Upscale: What it Takes to Scale a Startup by the People Who've Done It

Upscale: What it Takes to Scale a Startup by the People Who've Done It

Series: Anthologies

Startups are born to fail. Around three quarters of venture capital backed new companies never return cash to investors. Upscale is about the other 25%. `I feel like I woke up one morning to find I have a board, investors and 80 people to manage - and I don't have a clue how to do it.' Asi Sharabi, co-founder, Wonderbly At a time when more people than ever are starting companies in Britain - over 2,000 new businesses are launched every day - Upscale focuses on the moment founders floor the accelerator and their company goes from a bunch of friends in a co-working space to hundreds of employees often scattered around the world. Speaking to some of the UK's leading technology entrepreneurs and investors - including Brent Hoberman (lastminute.com, Founders Factory), Wendy Tan White (BGF, Moonfruit), Neil Rimer (Index Ventures), Suranga Chandratillake (Balderton Capital), Saul Klein (LocalGlobe), and Sarah Wood (Unruly) - who between them have built or backed companies worth billions, journalist James Silver covers the most pressing, practical and often painful issues founders face: from coping with stress to getting shot of a bad hire, to handling a tricky board member and opening a first overseas office. By founders for founders, and those toying with starting a business, Upscale (based on the Tech Nation programme of the same name) avoids the theorizing and platitudes of typical business books, in favour of hard-headed advice from those who've succeeded - and the mistakes to look out for along the way.

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